Yes. Please fill out and send us the necessary information in the inquiry form. You do not need to provide unsure information at the time of inquiry, so feel free to contact us. Depending on the services you request, the destination country, the type and number of pets, etc., the required treatments and procedures may vary. We will provide an estimate quote after receiving detailed information.
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We accept payment through bank transfer or credit card.

A local agent refers to a company on the destination country that handles procedures such as customs clearance and quarantine at the airport when receiving pets. It is the same to our agency, handling the necessary procedures for exporting pets from Japan. However, in some cases, it may be impossible to arrange a local agent, as they are not available in some areas. In this case, you may be requested to arrange local agent that is capable of handling the procedures, or might need to handle customs clearance and quarantine upon arrival by yourself.

Additionally, in some countries, a local agent is mandatory, and the cost of the local agent will be borne by the pet owner.

The preparation time varies depending on the destination country and whether you plan to prepare for pet’s return to Japan before departure or not. You will have enough preparation time for most of the country if you could start it 3 months before the preferred departure.
For destinations such as Indonesia, India, Saudi Arabia, and South Africa, it is recommended to start preparations about four months in advance. Special conditions apply for destinations like Australia, requiring preparations to begin more than six months in advance.

Our agency services include guidance on the veterinary procedures required according to the import conditions of the destination country; guidance on obtaining certificates, arranging local pet relocation agents, getting import permit, quarantine arrangements (application for inspection, communication with the quarantine service before departure, booking for export quarantine health inspection), flight booking(for cargo transport), etc.

The actual tasks (such as visiting the veterinarian, inspection at the airport's animal quarantine office, moving the pet to the airport on the departure day, etc.) are usually handled by the pet owner. (We offer optional assistance for these tasks).

If circumstances which the pet owner will have to depart before the pet, we can take care of tasks such as handling the necessary treatments, preparing certificates and crate, booking flights, and handling departure procedures at the airport.

Some airlines allow transporting your pet as carry-on or checked-in baggage.
If your pet will be transported as carry-on or checked baggage, you need to directly inquire with the airline you will be using for their pet’s acceptance policy and cost.

In most cases, pets are loaded into the cargo hold (bulk) with the air temperature adjusted to around 20℃. Additionally, some countries specify that pet transport is only possible through air cargo transport.

Some countries prohibit the importation of specific breed of dogs and cats. Examples are Tosa, American Staffordshire Terrier, American Pit Bull, Fila Brasileiro, Dogo Argentino, Cane Corso, Savannah Cat, etc., They are listed on the destination country's import prohibition list, and is generally not possible to export them from Japan.

Generally, we handle the entire process from start of the preparation up until the departure. This is to avoid complications, duplications, or omissions in the work when customers handle parts of the process on their own. However, some pet owners have found out our service when they have already started some of the procedures by themselves and find it challenging for them to continue independently. In such cases, we will check all the work that has been prepared so far, and provide an estimate quote along with the required remaining procedures. It is advisable to consult with us before starting preparations.

In principle, the owner is responsible for all the actual works.
If, for any reason, that you are unable to carry out the tasks on the day of departure, please reach out to us for consultation.
We can carry out the work on your behalf as optional work (such as picking up from your home, bringing to the departure airport, export quarantine, departure procedures, etc.) for customers who are unable to carry out the actual work themselves.
However, please note that depending on our schedule, we may not be able to accommodate your preferred departure date or may request changes to the departure date after you have made a request. For the pet owners who prefer separate transport of pet as air cargo, Burden will handle the procedures at the airport on the day of departure.